4 Steps to Improve Quality at Your Business and a guide-Link to The Enchantment Protocol https://jvz6.com/c/2334533/373645
The Enchantment Protocol https://jvz6.com/c/2334533/373645
Dear Friend,
On a beautiful late spring afternoon, five years ago, three young men found themselves out of a job.
As is all too often the case during a recession these three young men were called into the manager's office one at a time and informed of their fate.
Their years of hard work and dedication, in the end, counted for nothing.
They were very much alike, these three young men.
All had been better than average students, all were likable and, as all young people are, were all filled with ambitious dreams of the future.
They were about the same age, joined the company at the same time, were hard, diligent workers and as it turns out, after losing their jobs, all three went on to start their own businesses.
Recently, these men happened to bump into each other and sat down over coffee to catch up.
They were still very much alike.
All were happily married.
All had two children.
And all, it turned out, were still running those businesses.
But there was a difference.
One of these men was doing pretty good...
...On the surface
Sure, he was busy at work. He drove a reasonable car, he lived in a nice enough house. But he harbored a secret...
...HE WAS STRUGGLING.
Whenever the phone rang he prayed it was a fresh lead, a new customer and NOT another debt collector chasing late payment.
The reason he was busy was he was selling his services cheap, trying to attract customers so yes he had plenty of work but wasn't getting paid half what he was worth.
He was running himself ragged trying to keep everyone happy and just scraping by.
He had no idea how to find new customers, he just did what his friends in the pub told him, advertised in the local paper. And he got some work out of it...
...just not enough.
And he didn't charge enough for that work. Because he couldn't. He was competing with every other Tom, Dick, and Harry in his locality.
"There HAS to be a better way," he thought, "if only I could find it"
The second of the men were doing well, paying his bills, paying his mortgage, driving a nice car, sending his children to a decent school.
Wore a suit to work. He even managed to save a bit every month.
The third man was doing a lot better.
He had more business coming in than he could handle.
His bills were paid automatically, his mortgage was already paid off.
He didn't even have to think about it.
He owned several cars, all the new and top of the line, all of them replaced every two years.
His children both attended private school. He wore whatever he wanted to work...
...when he went.
He employed a great team of staff who ran the business for him which gave him time to play golf, go fishing, watch TV...whatever he wanted.
Whenever he wanted
And no matter what he did with his days, the cash still rolled in.
WHAT MADE THE DIFFERENCE?
Have you ever wondered, as I have, what makes this kind of difference in people's lives?
It isn't a native intelligence or talent or dedication.
It isn't that one person wants success and the other doesn't.
The difference lies in what each person knows and how he or she makes use of that knowledge.
And that is why I am writing to you about The Enchantment Protocol.
For that is the whole purpose of The Enchantment Protocol: to give its students knowledge—knowledge that they can use to make their businesses soar like an eagle. Click here to get The Enchantment Protocol
https://jvz6.com/c/2334533/373645
The business world is full of quality experts and quality programs, but for most small to midsize businesses, an extensive quality program utilizing higher-level mathematics is not going to be the best solution.
Rather, what’s needed is a down to earth, common-sense approach to quality as outlined in the following four steps
1. Document your processes
For small and midsize businesses to improve quality, processes must be consistent across the organization and over time. This can best be accomplished by documenting your processes and ensuring that the way the work is actually done matches the documentation. Documenting your processes is not glamorous work, but quality improvement requires that things be done consistently.
2. Identify quality issues
Employees and management must embrace quality issues as opportunities to improve. Management must take extra care not to “shoot the messenger.”
No company wants to discover that quality issues exist in its processes. However, companies must view raising the issues that do exist as a positive thing. They should not sweep them under the carpet. Companies are all too often surprised when they routinely chastise people who raise quality concerns and then find that people hide these issues.
3. Fix the problem for the customer
Mistakes happen. Most people understand that. The issue is how you deal with the problem when it occurs. Handled poorly, the mistake can result in the loss of a customer. Handled well, the result can be a loyal customer who feels well cared for. The key is to accept full responsibility and ensure that you treat the customer more than fairly.
When a problem occurs, resolving the issue for the customer must always be the top priority.
4. Ensure that the problem doesn’t reoccur
This is why having well-documented processes is the first step to quality improvement. When a flaw in the process is identified, the fix can quickly be rolled out across the entire organization only if everyone is doing things in the same way.
While following this course of action sounds simple, it requires a disciplined approach, and getting the nuances right can be critical. Properly executed, it will put your enterprise on the path to continuous improvement. In the long run, the rewards will be well worth the effort.
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